Do you guarantee satisfaction?
Absolutely! All our work is guaranteed 100%. If you do not like our photographs of what you requested, we will try again. If you are still not 100% satisfied, there will be no charge for our services.
In what format do I receive my still photographs?
We normally provide all our still images, both the high resolution and the website ready version, in standard jpg format. We can provide all of our still images in virtually any file format like tiff.,psd.,jpeg.,cr2 etc. you request for no additional cost.
Can I specify a size for my images?
Yes. We can provide size as per your requirement.
What color backgrounds are available?
For our still photography, most clients have the background removed and replaced with white, but all colors are available. We also have a variety of colored, gradient and reflective background materials available.
What if my product requires assembly?
We will assemble your products at an hourly rate of Rs.100/- to Rs.500/- per hour, billed in 15 minute increments.
Who has the rights to the images you create?
You do. We provide all our final images to you on an exclusive, royalty free basis but retain the right to use the photographs for promotional purposes and as examples on our website.
How do you deliver my product images?
Your images will either be emailed to you or posted on a secure ftp server for your exclusive access. Your images can be burned to a DVD for cost of Rs.50 per DVD. Draft images may contain a Ajay Walia Photography watermark that will be removed upon receipt of final payment.
How long does it take to get my final images?
Once we receive your shipment we will unpack the items and inspect them for any damages. Our team will plan for your shoot and beginning the process of photographing the products. After the products are photographed they are sent to our retouching team where they are color-corrected and enhanced each image if needed. Turnaround time varies with the complexity of the setup and the number of images taken. Normally, we are able to complete an assignment in 2-5 business days from the time we receive your product.
What happens when you are done with my products?
When the photographs are complete, we return the products to you, at your cost. If you do not want the products returned, we are happy to keep them.
What are your acceptable methods of payment?
We accept payment by cash or checks. For more information see our Payment description.
When do I pay for your services?
For first time customers, we require a 50% deposit with the receipt of your products. Upon completion of our work, we will issue a final invoice for the remaining balance of your order plus return shipping costs, if any. Before we release the final images, we require payment in full.
How do I contact you? Simply call us at 09810771119 or mail us at firstname.lastname@example.org or fill out the Contact Us Form and tell us the type and quantity of products to be photographed. We will discuss the process and time line and get started!